As an Information Technology Instructor, I teach and mentor students in areas such as networking, hardware, cybersecurity, and software development. I provide hands-on learning experiences, helping students achieve industry certifications while developing essential skills like problem-solving, communication, and teamwork. Through effective leadership, project management, and curriculum development, I guide students toward success in their tech careers. Additionally, I foster strong communication skills and mentorship, ensuring students are well-prepared for future roles in IT and leadership. This position allows me to stay current with technological advancements while shaping the next generation of IT professionals.

As a Device Support Technician II at MyMichigan Health, I was responsible for installing, configuring, and maintaining medical and IT devices across the organization. I would troubleshoot hardware and software issues, provide technical support to staff, and assist with system upgrades. Additionally, I consistently documented service requests and collaborated with the IT team to integrate new technologies. This role required strong problem-solving skills, technical expertise, and the ability to support staff in a fast-paced healthcare environment.

As a Technical Support Specialist at Great Lakes Bay Health Centers, I was responsible for providing comprehensive IT support across the organization, ensuring the seamless operation of computer systems, networks, and medical devices. I troubleshot hardware and software issues, assisted with system upgrades, and provided user support to staff in a healthcare setting. Collaborating with the IT team, I helped implement new technologies, performed system maintenance, and resolved technical issues promptly to minimize downtime. Additionally, I assisted in maintaining data security, ensuring compliance with healthcare regulations, and offered training on new software and systems to staff. This role allowed me to refine my technical troubleshooting skills and gain hands-on experience in a fast-paced healthcare environment, while developing strong communication skills by supporting users across multiple departments.

As a Desktop Support Specialist at Covenant Healthcare, I provided technical support to staff across multiple departments, ensuring that end-user devices and systems were functioning optimally. My primary responsibilities included troubleshooting hardware and software issues, installing and configuring desktop systems, and ensuring that all devices met the healthcare organization’s specific needs and compliance standards. I worked closely with the IT team to manage software updates, maintain system security, and address technical problems in a timely manner. Additionally, I provided training and support to staff on the proper use of technology and assisted in resolving any issues related to desktop applications and devices. This role gave me invaluable experience in supporting healthcare IT infrastructure, enhancing my ability to troubleshoot complex technical issues while maintaining high standards of customer service and technical expertise.

As a Technical Lead at RetailerSoft, Inc., I was primarily responsible for providing technical support, installation, and customer service for retail software solutions. I led a team in delivering on-site and remote support for clients, ensuring that software systems were properly installed, configured, and optimized to meet their business needs. I coordinated with clients to resolve technical issues, conducted system troubleshooting, and provided training on software usage. My role also involved managing customer inquiries, offering solutions to improve system performance, and ensuring that all installations adhered to company standards. In addition, I served as the primary point of contact for technical escalations, ensuring timely and effective resolution of issues. This role enhanced my ability to manage client relationships, lead a team, and deliver exceptional customer service while providing technical expertise in retail software.